During a pandemic, restaurants need some form of service that doesn’t require dining in. Most restaurants immediately added takeout or delivery options to their forms of service to thrive in a social distancing climate. Diving headfirst into delivery can be a difficult task. Here are some tips to help you take on adding delivery to your business.
Setting up a delivery space in your restaurant is vital if you’re going to add this service to your restaurant. A lot can be done by adding a space where orders can be prepared separately than regular dine-in options. Adding to this, you can turn this area into a takeout section as well. This will divert traffic from the dine in the area and put more traffic into your takeout area. It allows for a more efficient workflow.
Transferring your current menu and making a more simplified delivery menu can be helpful. A quick design tip would be to make a trifold menu that someone can take home with them. This can also be doubled as a takeout menu as well so that when customers call, they’ll have a copy of a menu on them.
One of the biggest things you can do is add an online ordering service to your delivery system. Websites like SquareSpace
[/vc_column_text][vc_column_text text_larger="no"]If you were to tell a restaurant owner ten years ago that they need to be on Instagram, Facebook, and Twitter, they most likely would’ve laughed at you. Back then smartphones were still in their early days and weren’t being fully utilized in the way that they are now. Nowadays, if you own a restaurant, one of the first things you should do once you establish your business is going online. Here is a list of social media networks and why your restaurant should be on them:[/vc_column_text][vc_separator][vc_column_text text_larger="no"]
[/vc_column_text][vc_column_text text_larger="no"]Facebook was created in 2004 by Mark Zuckerberg with the intent of creating a social site where he could connect students at Harvard to one another. In retrospect, Zuckerberg probably didn’t realize how much of a social giant Facebook would become. Now in more recent times, Facebook is used for more than just social media. You can find a job, you can find a home to live in, and you can even date people now.
Since almost 2.36 billion people use Facebook, it’s a high traffic area for businesses, especially restaurants. For restaurants, Facebook has become somewhat of a customer service area. Customers can leave reviews or check-in to restaurants when they go out to eat. When a customer posts a review of your restaurant, a reply is needed almost immediately. No matter what kind of review it is, reply. In the Public Relations world, they say that “No comment is no good”.
If your restaurant is going to have a Facebook account, it’s essential that you add business hours, location, and phone number to your page. Doing this allows potential customers the ability to
Being a server can be a very difficult job in the foodservice industry, but at the same time, it can be one of the most rewarding jobs. More than just being able to serve food, they must be mind readers, hosts, acrobats, customer service reps, and so much more. But over time, being a server can become one of the most rewarding jobs. Here are some tips on how to become a great server.
Whenever you start at a different restaurant, chances are they’ll probably have a different standard of being a server. What matters most is finding a universal system that you can adapt to every job in the foodservice industry. Let’s say you’re at a restaurant that offers a three-course meal. A simple system to help get orders down faster would be to write down “1,2,3” once the table has ordered. Cross out each number as you continue to bring the guests their three-course meal.
In doing so, you can keep track of what the guests have their food. Also always be sure that you’re double-checking orders for accuracy. As long as you can come up with your organizational method of ensuring that you can deliver 100% satisfaction
This is easier said than done. You can learn a menu but truly knowing a menu is asking a guest what their taste preference is and making a recommendation based on that. If a customer prefers a light meal such as a salad you wouldn’t recommend them a 12 oz. ribeye.
By studying a menu, you’re able to build rapport with a guest by knowing their taste preference. Along with this, you can ask a guest if they have any allergies so th