Our acquiring department is second to none in the market. Our systems regulate back orders and keep them to a minimum for your convenience. Client fulfillment is our main objective. If an item you purchased is back-ordered, we will contact you with further directions.
In cases where the item is not listed properly or the item was sent faulty, all shipping charges will be covered by Standard Restaurant Supply, in all other cases, the Client is liable to cover shipping costs. We would like that you come and see us again as a delighted client, knowing that if you are not pleased with whatever you buy from us, that you can return it and get your money back. Kindly call us for details on returning an item prior to doing this.
Many Products will certainly arrive within 2 to 10 business days. Holiday seasons, large orders, custom products, special orders and out of stock items could take longer.
We only ship to residents within the 48 contiguous states of the United States of America.
The quantity charged for shipping differs depending upon the complete quantity in your cart. Selecting a shipping approach other than standard shipping will certainly increase this amount.
If any non-defective product went back to Standard Restaurant Supply for any factor besides a mis-ship of the product will undergo a 15 % restocking fee. The item should be received by us in the initial condition, in the original packaging, and within 1 Month of our shipping date, or it cannot be accepted for return.
Please get in touch with the plan carrier (UPS) and file a claim making use of the package monitoring number. All claims should be submitted with the carrier.
We will email and/or call you when your order is ready for pickup. It may take at least 24 hours to prepare your items. If you have not received an email, phone call, or voicemail from us letting you know your order is ready for pickup, your items are NOT ready for pickup. After we have notified you that your order is ready for pickup, we will only hold your item for 7 days. If you have not picked up your items after 7 days, your items will be restocked into our warehouse and your order will be refunded.
Please examine for damage before you sign for your shipping! Break down, open, and inspect your delivery, while the motorist waits. If any product is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:
*** IF ANY PART OF YOUR DELIVERY/SHIPMENT IS DAMAGED AND YOU DID NOT NOTE THIS IN THE BILL OF LADING, WE CAN NOT GUARANTEE ANY COMPENSATION FOR DAMAGES.
* Please likewise keep in mind that it is the client’s obligation to obtain equipment off of the truck and set up, Standard Restaurant Supply does NOT consist of lift gate service with outbound freight orders but it is readily available as an option at the checkout screen.
**If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and can select this option at checkout. The ‘Add Liftgate’ option includes the fee for the liftgate but additional fees will apply if a liftgate must be added after checkout.
Standard Restaurant Supply is not a warranty repair work station, and for that reason, Standard Restaurant Supply MAKES NO EXPRESS OR IMPLIED WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT, INCLUDING BUT NOT LIMITED TO THE IMPLIED GUARANTEES OF MERCHANTABILITY AND PHYSICAL FITNESS FOR A PARTICULAR FUNCTION.
The only service warranties provided are provided by the producer and are consisted of as in each manufacturer’s plan. All requests for guarantee info, repairs, and claims ought to be made directly to the producer. Kindly ship all repair works straight to the manufacturer to prevent delays.
In cases where the item is not listed properly or the item was sent faulty, all shipping charges will be covered by Standard Restaurant Supply, in all other cases, the Client is liable to cover shipping costs.