Shipping and Returns Policy

Our acquiring department is second to none in the market. Our systems regulate back orders and keep them to a minimum for your convenience. Client fulfillment is our main objective. If an item you purchased is back-ordered, we will contact you with further directions.

In cases where the item is not listed properly or the item was sent faulty, all shipping charges will be covered by Standard Restaurant Supply, in all other cases, the Client is liable to cover shipping costs. We would like that you come and see us again as a delighted client, knowing that if you are not pleased with whatever you buy from us, that you can return it and get your money back. Kindly call us for details on returning an item prior to doing this.

Carrier Shipments

Many Products will certainly arrive within 2 to 10 business days. Holiday seasons, large orders, custom products, special orders and out of stock items could take longer.

We only ship to residents within the 48 contiguous states of the United States of America.

The quantity charged for shipping differs depending upon the complete quantity in your cart. Selecting a shipping approach other than standard shipping will certainly increase this amount.

If any non-defective product went back to Standard Restaurant Supply for any factor besides a mis-ship of the product will undergo a 15 % restocking fee. The item should be received by us in the initial condition, in the original packaging, and within 1 Month of our shipping date, or it cannot be accepted for return.

Lost Mail

Please get in touch with the plan carrier (UPS) and file a claim making use of the package monitoring number. All claims should be submitted with the carrier.

Local Delivery / Local Pickup

Local Deliveries follow a delivery schedule. We deliver to rural areas every Tuesday and Thursday.

If an item purchased for Local Pickup is not picked up after fourteen days, the item will be restocked into our warehouse. The purchase will be refunded, after undergoing a 15% restocking fee.

For Products Shipped Bound Freight

Please examine for damage before you sign for your shipping! Break down, open, and inspect your delivery, while the motorist waits. If any product is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:

 

  • Note it clearly at the expense of lading before finalizing.

  • Keep your copy of the bill of lading.

  • Contact us within 1 business day.
  • Keep the harmed packing products for examination.

  • Take photos of the damage.

*** IF ANY PART OF YOUR DELIVERY/SHIPMENT IS DAMAGED AND YOU DID NOT NOTE THIS IN THE BILL OF LADING, WE CAN NOT GUARANTEE ANY COMPENSATION FOR DAMAGES.

* Please likewise keep in mind that it is the client’s obligation to obtain equipment off of the truck and set up, Standard Restaurant Supply does NOT consist of lift gate service with outbound freight orders but it is readily available as an option at the checkout screen.

Standard Restaurant Supply is not a warranty repair work station, and for that reason, Standard Restaurant Supply MAKES NO EXPRESS OR IMPLIED WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT, INCLUDING BUT NOT LIMITED TO THE IMPLIED GUARANTEES OF MERCHANTABILITY AND PHYSICAL FITNESS FOR A PARTICULAR FUNCTION.

The only service warranties provided are provided by the producer and are consisted of as in each manufacturer’s plan. All requests for guarantee info, repairs, and claims ought to be made directly to the producer. Kindly ship all repair works straight to the manufacturer to prevent delays.

In cases where the item is not listed properly or the item was sent faulty, all shipping charges will be covered by Standard Restaurant Supply, in all other cases, the Client is liable to cover shipping costs.